Chapter PD: Collaborative Conversations : The Power of Words

October 26, 2019

Photo by: Orbon Alija / E+ / Getty Images

This session looks at how to transform barriers into collaboration, understanding and action via learning about and practicing Marshall Rosenberg’s Compassionate Communication process. Rather than giving advice, shoulds, threats or demands, we will learn how to live in greater alignment with our own values to truly motivate and inspire others to act on requests in a way that is ”win-win” for everyone.

Terms such as suspending judgement, what the camera sees, what feelings are present and what matters to a person will be defined and explored. A multi-media experience, participants will watch videos, identify a specific situation to work on, and practice new skills. We’ll revel in the wisdom of giraffes, jackals, Lucy and Charlie Brown. There will be laughter!

Who Should attend: The content is relevant for all levels of professional ability and for anyone who would like to improve their communication skills to optimize speaking, listening, understanding, reduced conflict and stronger connection.


To practice 4 steps, like a road map, that individuals and teams can use in any situation at work that will provide them with:

• a way to deliver effective feedback without blame

• a way to get clear on what’s important

• a way to make powerful requests

Date:Saturday, October 26, 2019
Time:Registration & Breakfast: 8:00 am – 9:00 am  | Session: 9:00 am – 12:00 pm
Location:Executive Airport Plaza Hotel, 7311 Westminster Hwy Richmond, BC
Cost:$80 + GST – (Early bird – ends on Oct 12) | $85  + GST (regular)
CPD | Level:3 hours | General
Register:Click here

*Complimentary Parking provided by the hotel (We will be sending out a parking pass prior to the event)


Carol Ann Fried has been a professional speaker, facilitator, consultant and coach within  business, education, health, and government. She’s been helping professionals for over 20 years. Carol has an M.Ed. in Counselling Psychology from McGill and a B.A. (Honours) in Psychology, Sociology and Romance Languages from Dalhousie, she has enjoyed faculty appointments at UBC and McGill. She has been interviewed for radio, television and newspaper.

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