Chapter PD: Collaborative Conflict Resolution

September 9, 2017

This interactive session presents an overview of the concepts and skills of collaborative conflict resolution. You will explore factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations.

Date: Saturday, September 9, 2017
Time: 7:45 AM – 8:30 AM Registration and Breakfast
8:30 AM – 12:30 PM Session
Location: Executive Airport Plaza Hotel, 7311 Westminster Hwy Richmond, BC
Cost: $80 – members; $70 – students (regular)

$75 – members; $65 – students

(early bird discount – until August 26, 2017)




Please click here

Complimentary Parking provided by the hotel

(We will be sending out a parking pass prior to the event)

CPD | Level: 4.0 PD Hours | General
Learning Objectives:

  • Describe the various conflict styles in dealing with conflict situations
  • Identify factors that escalate conflict
  • Identify factors that defuse emotional situations and de-escalate conflict
  • Describe the communication skills that shift defensiveness and blame to assertiveness, understanding and collaboration

Who Should Attend: Anyone interested in learning more about collaborative conflict resolution theory and skills practice

Benefits of Attending & Content: Walk away with a new perspective on resolving conflict

Speakers’ Bio:

Vanessa Gray, Cert. ConRes., BA, is a conflict resolution practitioner with 13 years of experience as a mediator, instructor, coach, and presenter. Vanessa has worked with individuals and groups from a variety of contexts including the public and private sector, sport at the national level, the family courts, Restorative Justice, schools, as well as parents and teenagers. Vanessa’s empathic yet practical approach fosters meaningful and sustainable outcomes for those involved.

Paula Keung, BA, LL.M has over thirteen years of family relations mediation experience and twelve years of workplace ADR and skills training. She has extensive experience working with unrepresented clients in family mediation with emphasis around assessing settlement readiness, managing high emotional climate and power imbalances such as violence, language and resources. She uses a broad range of ADR applications within the workplace from one-on-one conflict coaching to group interventions. She places an emphasis on encouraging self-awareness and self-management. Substantive workplace matters include roles and responsibilities, harassment, discrimination and communication. She has developed and delivered training programs on communication and collaborative conflict resolution skills.


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