Chapter PD: Emotional Intelligence & Effective Communication

October 21, 2017

CPABC’s Burnaby/New Westminster Chapter is pleased to offer you back to back Chapter PD Sessions on Saturday, October 21, 2017. You may register for one or both sessions.

Session 1 – Emotional Intelligence – 8:00 am – 10:30 am

Session 2 – Effective Communication – 10:45 am – 12:15 pm

Date: Saturday, October 21, 2017
Time: 7:00 am Registration and Breakfast |10:30 am Refreshments;

Session 1: 8:00 am to 10:30 am

Session 2 :10:45 am to 12:15 pm

Location: Executive Hotel and Conference Centre, 4201 Lougheed Highway, Burnaby, BC ; This event is near the Gilmore Skytrain/Brentwood Mall Location
Who: CPABC Members and Students
Early Bird Registration for both sessions: $70.00 + GST (deadline for early bird is October 8, 2017)
Registration for both sessions: $75.00 + GST (after October 8 2017)
Registration for session one only: Session 1 : $50.00 + GST

Session 2 : $30.00 + GST

CPD: Session 1 qualifies for 2.5 hours verifiable CPD

Session 2 qualifies for 1.5 hours verifiable CPD

To register: Register here

Session 1 – Emotional Intelligence

In this session, the following topics will be covered:

  • Loyalty Exercise
  • Culture & Values – Family, Integrity & Loyalty, Safety, Sustainability, Genuine Service Excellence, Community Outreach
    • What is the definition(s) we are committing to as a group
  • Transition Curve
    • Accountability to your role
  • Leadership & Vulnerability
  • The 5 Components to Emotional Intelligence (EQ):
    • Self Awareness
    • Self Regulation
    • Motivation
    • Empathy
    • Social Skills
  • Team Exercise – Recognition
  • Tools to increase EQ
  • Takeaways & Individual Commitments

Session 2 – Effective Communication – 10:45 am – 12:15 pm

  • Value of vulnerability and transparency in communication
  • Self awareness and self regulation
  • Discovering your personal communication brand
  • Written, email, public speaking, and team communication

Speaker’s Biography:

Lyndon Friesen
Professional Trainer

Lyndon Friesen developed a love of entrepreneurship during his university years while running a painting franchise. Since then, he has been an entrepreneur, worked on the executive leadership team of a global technology manufacturing company, as well as alongside a variety of other talented business leaders. Now a professional trainer, Lyndon takes pride in developing and delivering programs for business teams who are looking to improve.


Registration for these events:

October 8th, 2017 – deadline for early bird registration for both events. The cost is $70 + GST (qualifies for 4 hours  of verifiable CPD in total).
After October 8th, 2017  –  both events cost $75 + GST .

Alternatively you can take either of these sessions individually for:

  • $50 + GST for Session 1 ( 2.5 hours verifiable CPD) or
  • $30 for Session 2 (1.5 hours verifiable CPD).

Please note Chapter events are not eligible for the CPABC Passport. We apologize for any inconvenience.

Please also kindly note that we do not accept walk-ins at the registration desk. Registration must be completed using ePly (  online event registration form).

Parking at the facility is free for this event but please check with the hotel registration desk to confirm whether you need to give you license plate or not.

 Additional overflow paid parking is also available.

Posted in CPABC, news, pd Tagged with: , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *